Scotiabank International

Scotiabank International

Brings Structure and Repeatability to Its Change Processes
Industry

Financial & Banking

Company

Scotiabank International is one of North America’s premier financial institutions. Founded in 1832 in Halifax, Novia Scotia, the institution's 90,000 employees serve approximately 23 million customers around the world through Scotiabank Group and its affiliates. The bank maintains three major business lines: Domestic Banking, International Banking, and Scotia Capital. International Banking Systems (IBS) serves the international unit’s information technology needs. The Bank’s International Banking business line operates in more than 40 countries and includes offices in the Caribbean, Central America, Mexico, Latin America, and Asia.

Challenge

With such a large geographically distributed infrastructure, IBS found it increasingly important to introduce division-wide processes for change management. The bank launched the Change Management Strategy refresh project to better manage its IT processes and support infrastructure. The overall objective was to standardize and bring greater structure and repeatability into its change process.

Results

  • Centralized information flow through the entire application lifecycle
  • Streamlined and documented change processes across multiple global sites
  • Identified and proactively resolved potential change-related problems

Products
Applications

  • Software Change Management
  • IT Service Management
  • IT Compliance

 
Rocket Aldon ALM facilitates the centralization of change and problem management. This enables us to see the big picture of change across the organization, spot potential trouble spots in advance, and act accordingly.
 
Iain Williamson
Senior Change and Risk Manager
Scotiabank International