Product Design and Development
Rocket creates innovative, market-leading software products for our customers. We partner at any phase of the software product life-cycle from concept to production launch and support. Our flexible engagement model allows customers to utilize Rocket's global engineering team for complete, turnkey product development or for a specific product life-cycle service. Rocket has a substantial pre-existing library of technology assets that can be re-purposed in order to further compress product development efforts. We provide a number of support services including prototype development, user documentation, quality assurance, customer support, and pre- and post-sales support and training. By combining your market vision with Rocket's flexible engineering resources, together, we can achieve your time-to-market objectives while minimizing up-front R&D costs.
Rocket provides the major OEM vendors product development expertise in domains that are not strategic to existing portfolios. For example, when RSA Security decided it needed to provide the marketplace with System z versions of its popular RSA SecurID®, RSA BSAFE®, and RSA ClearTrust® products, they turned to Rocket Software. Rocket's core competence is software product development. Many of the developers on our teams of software developers are leaders in their field. Their collective expertise spans a wide range of software technologies and disciplines - bringing tremendous synergy to each other's work.
Rocket Software's OEM Partners reap the benefits of this experience across numerous product segments, including:
Legacy Product Support
In addition to new OEM software ventures, Rocket engages in maintenance and support contracts for existing products to assure long term support for key legacy markets. Legacy product support can often represent a distraction to OEM players that are striving to achieve market dominance in new segments, or simply trying to control costs. Rocket takes complete ownership of the legacy product, from maintenance releases to customer service, ensuring that there is no interruption in service for the end customers.
In order to achieve wide market acceptance, software products must run on all the major platforms. Software vendors are often shut out of important opportunities because their products don't run one or more specific platforms. The up-front investment and subsequent maintenance costs can be significant when considering a port. Will the subsequent revenues justify the expense? Rocket has the computing infrastructure and cross-platform talent to rapidly and cost-effectively migrate products between all the major enterprise computing platforms including: Mainframe, UNIX, Windows, and AS/400. If your products are being shut out of opportunities because you lack support for a specific platform, Rocket can help you port your products quickly, and help you gain wider market acceptance.
National Language Support
Local language support is a business requirement in the global marketplace. Rocket has developed more than 60 software products with active release schedules in over twenty national languages. From English to French to Kanji, Rocket stands ready to help you achieve national language support and extend your reach to major markets around the world.
Pre- and Post-Sales Support
Rocket understands that making million dollar product sales of enterprise software products requires significant customer facing technical resources. Rocket provides seasoned sales support engineers who are proficient in the Fortune 500 enterprise software market. We help you to leverage our unique understanding of a product's value proposition in order to shorten the sales cycle and close the big deals. We develop training materials, conduct Webinars, attend trade shows, and even accompany your sales executives on customer calls. We know what it takes to bag the elephant, and we are ready to play a key supporting role.
QA & Customer Support
Rocket's in-house Technical Support team provides a full-featured Customer Support function with web, email and telephone support as well as the Quality Assurance function. Depending on the need, Rocket can provide vendor-branded, customer facing support at any level. This service can be provided on a temporary or permanent basis.